Cisco: API Keys
Crafted a dashboard user experience and user flows for a newly added feature to CX Cloud concerning API Key creation. I facilitated collaboration between content design, visual design, development teams, and various stakeholders.
Summary
Project Initiation
Led and created user flows for this new feature.
Leveraged designs from PX Cloud environment.
Ensured consistency in user experiences across platform environments.
Understanding and Planning
Collaborated with product and project managers to estimate timelines.
Reviewed existing flows in PX Cloud platform.
Gained insights into the complexity of the task.
Design and Wireframes
Created wireframes using Figma software.
Anticipated pain points and unaddressed issues.
Onboarded content and visual designers to align with project needs.
Collaboration and Iteration
Maintained consistent and predictable communication with my team members.
Incorporated insights from content and visual designers.
Improved user flows based on feedback.
Stakeholder Engagement
Presented completed wireframes, user flows, and designs to stakeholders through multiple meetings.
Gathered feedback and refined the user experience based on stakeholder feedback.
Lead the transition to the development and QA phases of the product-building process.
I was asked to lead and create user flows for a new feature addition to CX Cloud concerning API Key creation, deletion, and disabling. My team and I were able to leverage designs made within the PX Cloud environment. This was beneficial not only for workloads as a team but also in keeping user experiences consistent across the platform environments.
I was first approached for this project by product and project managers to see what timelines would look like to gain an understanding of projected completion. Once I was able to review the current flows that existed in the PX Cloud platform I was able to gain valuable insight and understanding as to how long an ask like this might take.
From here I started looking at user flows and created wireframes within Figma to help chart out what our expectations were for this effort and foresee pain points and issues not initially mentioned when I was first brought on board the project.
Once I completed the wireframes and user flows. I then onboarded our content and visual designer into the project space and explained what the needs were. After initial onboarding with these team members, I kept up constant communication with my team members and made significant efforts towards collaboration between everyone. The content designer and visual designer brought forth great insight into various aspects of the user flows which I was able to enact. So we were able to further improve the user flows we took from the PX Cloud platform.
As initial wireframes, user flows, visual design, and content design were completed I presented them to involved stakeholders to gain feedback and understanding of what was working and what might need more thought applied to it. Through all these feedback loops we were able to improve the user experience of previously established designs as a team and enter into the development and QA phase of the project space.
