Parata Software Design
A redesign where I optimized the user interface and user experience of the Parata Max pill dispensing system for easier accessibility and use. Worked in collaboration with my design director, development teams, and client-facing stakeholders.
Summary
Complex Use Cases
Refreshed user flows for the Parata Max pill dispensing system
Required tablet input for different pill combinations
Project Management Challenges
Dealt with multiple project managers during the project
Captured design notes and feedback for smooth transitions
User Research and Insights
Observed users in real-time at pharmacies
Incorporated qualitative data into designs and wireframes
User Flows and Navigation
Created user flows to map current actions and processes users take
Designed user flows for expected navigation
Informed sitemaps and wireframes based on insights
Collaboration and Communication
Shared updates, recaps, and designs with Parata project managers
The Parata team came to me with a unique product that needed a user flow refresh due to its complex user cases. The Parata Max pill dispensing system had a user interface that required the use of a tablet to input selections for different combinations of pills for customers. The selection input could then be scheduled for producing customers’ prescription products.
During the duration of the project, Parata wanted to continue the process but had some complications with having a regular project managers delegated to the project. This resulted in having 3 different project managers during the full project duration which caused some delays in the timeline. However, I continued to capture notes on designs and feedback so that I could quickly get client’s new project managers up to speed on why certain decisions had been made for designs and user flow.
Even with the fluctuations in client communications, this was one of my favorite projects. Specifically, I enjoyed the time I was able to spend with users in real time. Before starting the design and wireframe process, I traveled to several pharmacies and watched users interact with the previous version of Parata Max while asking questions and collecting research notes. These research findings were folded into our designs and wireframes as we used qualitative data to back up our UI/UX decisions.
With the insights gained during research, the design process moved smoothly and allowed us to address concerns with the navigation. We started with creating user flows to map out the current actions and process, then by creating a user flow of how we expected users to navigate through the product. This later informed our sitemaps and wireframes. Throughout the process, I shared updates, recaps, and designs with the Parata project managers via a tool called Basecamp.
