Nestle Software Application Redesign
Redesigned the user interface and user experience of software that helps users track elderly patients’ nutrition intake and supplements. Collaborated with fellow designers, our development team, and several stakeholders client-facing and company-facing.
Summary
Project Context
Modernized the Accurate Conversion software for nutritional health needs in assisted living communities.
The original interface hadn’t been updated since 1993.
Challenges and Learning Curve
Lack of direct user feedback due to project constraints.
Learned industry terminology and processes.
Clean product architecture achieved despite limitations.
Patient Management and Information Categorization
Designed an overall view for patient management.
Simplified technical information presentation for patient details.
User-Centric Decisions
Optimal timing for presenting information to users.
Focused on identifying and resolving information architecture pain points.
Nestlé's team needed to modernize their Accurate Conversion software which was a system that supported nutritional health needs for assisted living communities. The original Accurate Conversion software interface had not been updated since 1993 and was in desperate need of user flow enhancements. Due to the large amount of information displayed and the unique domain knowledge needed, this project provided opportunities for me to learn about an industry I was familiar with and build up my user research questioning skill set.
To learn about terminology I had several discussions with the Nestlé Nutrition team, as well as their leadership. Unfortunately, this project timeline did not allow for in-person research and their previous tool did not have analytics tracking in place, so we worked with contact points within Nestlé to gather knowledge. Learning industry terminology and processes was a large learning curve, but in the end, it resulted in clean product architecture. I loved how the overall view for patient management turned out for users who have to manage nutrition for several patients; especially how we were able to categorize a ton of technical information in a non-complicated way for patient details. A major point of positive feedback came from deciding the best time to present information to users, instead of presenting it all at once.
Although I fear that we were not able to capture user authenticity due to the lack of direct user feedback and data, I know I did the best I could with the information available from stakeholders and my independent research. I focused most of my time on clearly identifying pain points for information architecture and resolved those based on industry examples I was able to find.
